Mockarty Cloud Terms of Service

Version v1 · Effective from 4 September 2026

These Terms of Service (the "Terms") govern access to and use of Mockarty Cloud — the online control plane at https://mockarty.ru and the Mockarty instances, desktops, agents, wallets and support services managed through it (together, the "Service"). The Service is operated by Artem Orlovich (the "Operator", "we", "us"). The legal seller shown on an invoice is the party you pay for that invoice.

By creating an account, ticking the acceptance box, clicking "I accept", or using the Service, you (the "Customer", "you") agree to these Terms. If you accept on behalf of a company or another legal entity, you confirm that you are authorised to bind it, and "you" means that entity. If you do not agree, do not use the Service.

1. Definitions

• Account — your personal sign-in to the Service, protected by a password and, where enabled, a second factor.
• Space (also "workspace") — an isolated container inside the Service that holds instances, members, billing, usage and settings. A Space belongs to the Customer who created it or to whom it was assigned.
• Instance — a Mockarty server or desktop started for a Space, plus the mocks, tests, recordings, reports and other data inside it.
• Plan — a set of limits and features (free, trial or paid) applied to a Space.
• Subscription — a paid Plan billed for a recurring period.
• Wallet and Credits — the prepaid balance of a Space used to pay for metered usage, including AI features.
• Customer Content — everything you or your members upload, create, record or generate in the Service: mocks, test cases, recordings, files, prompts, settings and results.
• Operator Content — the Service itself, its software, documentation, templates, model prompts, branding and everything we make available that is not Customer Content.

2. Eligibility and Account

2.1. You must be at least 18 years old and legally able to enter into contracts. The Service is intended for professional use by software teams; it is not intended for consumers' household use.

2.2. You must give accurate registration data and keep it current. We may require you to verify your email address before the Service is available.

2.3. You are responsible for everything done under your Account and inside the Spaces you own, including actions of the members you invite. Keep your credentials confidential, enable two-factor authentication where offered, and tell us immediately at i@aorlovich.ru if you suspect unauthorised access.

2.4. Roles inside a Space (owner, admin, billing manager, member and others) are set by the Space owner. We follow the permissions you configure; we are not responsible for actions a member performs within the permissions you gave them.

2.5. You may not transfer your Account to another person without our written consent. A Space may be transferred to another Customer only through the means the Service provides for that.

3. The Service

3.1. The Service lets you create Spaces, run Mockarty instances and desktops, invite a team, manage plans and payments, use AI-assisted features, and contact support.

3.2. We may change, add or remove features, limits and integrations at any time. Where a change materially reduces functionality of a paid Plan during its paid period, we will tell you in advance through the Service or by email.

3.3. Features marked as beta, preview, experimental or similar are provided for evaluation only. They may be incomplete, may change or be withdrawn without notice, and are excluded from any commitment we make elsewhere in these Terms.

3.4. We may impose and change quotas (number of Spaces, instances, members, requests, storage, concurrent runs and other limits). Current limits are shown in the Service. Attempting to bypass a quota is a breach of these Terms.

3.5. Where the Service offers licence keys for offline or self-hosted use of Mockarty software, a key is valid for the period, product edition and limits shown at checkout and on the invoice, is issued for the Customer named there, and may not be shared, resold or used to run more copies than it allows. A key that has expired keeps read access to your data in the software but disables the licensed features until it is renewed. Keys are governed by the Mockarty Software License Agreement that accompanies the software, and by these Terms as regards purchase, payment and refunds.

3.6. Where the Service offers a dedicated instance (a single-tenant deployment with its own database, runners and domain, operated by us on our infrastructure), the instance is provisioned and billed on the terms of the order shown at checkout or in a separate written order form; these Terms apply to everything the order does not cover. You are responsible for the domain name you connect and for the content you place in the instance.

3.7. Some features rely on third parties: payment providers, identity providers, email delivery, and providers of large language models. Their availability and terms are outside our control, and they may process the data needed to deliver the feature.

4. Acceptable Use

You agree that you and your members will not:

4.1. Run load tests, fuzzing, security scans, chaos experiments, traffic recording, browser or mobile automation, or any other testing against systems, networks, applications or devices that you do not own or for which you do not hold explicit, documented authorisation from their owner. You are solely responsible for obtaining and keeping that authorisation and for any damage caused to a target.

4.2. Use the Service to attack, overload, disrupt, gain unauthorised access to, or extract data from any system, including the Service itself and other Customers' Spaces.

4.3. Upload, generate or distribute malware, exploits intended for real targets, phishing material, or content that is illegal, infringes third-party rights, or is defamatory, hateful or harmful.

4.4. Use the Service to process, store or transmit data that you have no right to process, including personal data without a lawful basis, payment card data, or regulated data (health, government, financial secrecy) unless a written agreement with us expressly allows it.

4.5. Reverse engineer, decompile, extract source code or models from, or attempt to discover the internals of Operator Content, except to the extent the law expressly permits regardless of this clause.

4.6. Resell, sublicense, rent, time-share or otherwise make the Service available to third parties as a service, or use it to build a competing product.

4.7. Share Accounts, circumvent seat counts, licence checks, wallet metering, rate limits or security measures, or use automated means to create Accounts or Spaces.

4.8. Use AI features to generate content that is illegal, to circumvent safety controls of a model provider, or to submit prompts that contain secrets, credentials or personal data of third parties without a lawful basis.

4.9. Use the Service in violation of export control, sanctions or other laws applicable to you or to us.

We may investigate suspected violations and may suspend or terminate Spaces, Instances or Accounts involved. Where the law permits we will tell you what happened and how to contest it.

5. Customer Content and Data

5.1. You own Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, display and back up Customer Content solely to provide, secure, support and improve the Service for you, and as otherwise required by law.

5.2. You are responsible for Customer Content: for having the right to use it, for its legality, and for any personal data in it. Test data, recordings and mocks frequently contain real data by accident. Do not put real personal, financial or confidential production data into the Service unless you have a lawful basis and a written agreement with us that covers it.

5.3. Personal data that we process about you and your members as the operator of the Service is described in the Privacy Policy at https://mockarty.ru/legal/privacy. Personal data contained in Customer Content is processed on your behalf and under your instructions as expressed through the Service; you are the controller of that data.

5.4. We may remove or disable access to Customer Content that violates these Terms or the law, or in response to a lawful order. Where possible we will notify you first.

5.5. We may collect and use aggregated or anonymised usage data that does not identify you, your members or your Customer Content, to operate and improve the Service.

5.6. Backups, retention and deletion follow the settings shown in the Service and the Privacy Policy. After a Space or Account is deleted, residual copies may remain in backups for a limited period and are then deleted.

6. AI Features and Credits

6.1. AI features (agents, generators, assistants, analysers) produce output automatically. Output may be inaccurate, incomplete, out of date or unsuitable. You must review AI output before relying on it, and you are responsible for how you use it. AI output is not legal, security, financial or professional advice.

6.2. We do not use your prompts or Customer Content to train models available to other Customers. Prompts may be sent to a model provider you or we selected in order to produce the output; the provider's terms apply to that processing.

6.3. Metered features are paid from the Space Wallet in Credits. Our metering records are the authoritative basis for consumption. Consumption is charged when a run, request or action is made, even if you later consider the result unsatisfactory, except where a failure was caused by us and the Service shows the amount as returned.

6.4. Credits are of two kinds: purchased Credits, which you pay for, and promotional Credits (trial, bonus, compensation, gifts), which we grant at our discretion. Credits may carry an expiry date; it is shown in the Wallet, and expired Credits are forfeited. Credits are not money, do not bear interest, cannot be transferred between Spaces or to third parties, and cannot be exchanged for cash except as a refund described in Section 8.

6.5. Promotional Credits are not refundable and are consumed before purchased Credits unless the Service shows otherwise.

7. Plans, Fees and Payment

7.1. Prices, taxes and the billing period of each Plan are shown at checkout and on the invoice. Unless stated otherwise, prices exclude VAT and other applicable taxes, which are added according to the seller's jurisdiction and your billing data.

7.2. A Subscription renews automatically for the same period at the then-current price unless you cancel it before the current period ends (Section 8) or we discontinue the Plan.

7.3. Payment is collected through the payment providers offered at checkout. By providing a payment method you authorise the seller and its provider to charge the Subscription fee, renewals, metered usage and Credit purchases you initiate. We do not store full payment card data.

7.4. If a payment fails, the Space enters a past-due state. We will try again and notify you. If the payment is not made within the grace period shown in the Service, the paid Plan ends and the Space falls back to the limits of the free Plan; Customer Content over the free limits may become read-only and, after the retention period, may be deleted.

7.5. We may change prices. A price change applies to the next renewal after we tell you about it through the Service or by email, no later than 30 days in advance.

7.6. Amounts you owe that remain unpaid may be set off against Credits or refunds, and we may suspend the Service until they are paid.

7.7. Some actions (checkout, refunds, cancellation, changes of billing data) require re-authentication or a second factor. This is a security measure and does not by itself create or cancel a payment.

8. Cancellation, Refunds and Chargebacks

8.1. You may cancel a Subscription at any time in the Service. The Plan then stays active until the end of the paid period, renewal is switched off, and you can reactivate the Subscription before the period ends. Cancellation does not by itself refund the current period.

8.2. You may request a refund of an invoice in the Service or by writing to i@aorlovich.ru. A refund may be full or partial and cannot exceed the amount paid on that invoice less refunds already made. Unless mandatory law gives you a broader right, refunds are granted at our discretion, in particular when the Service was unavailable for a material time due to our fault, or when a paid feature did not work as documented and we could not fix it within a reasonable time.

8.3. A full refund of the invoice for the current period ends the Subscription immediately and removes the paid Plan entitlements from the Space. A partial refund keeps the Subscription in place.

8.4. Refunds are made to the original payment method and in the original currency, subject to the payment provider's rules and timing. Consumed metered usage, expired Credits and promotional Credits are not refundable.

8.5. If you dispute a charge with your bank or provider instead of contacting us, we may suspend the Space until the dispute is resolved and may recover the disputed amount, provider fees and reasonable costs if the charge was valid.

8.6. Where consumer protection or other mandatory law applies to you and gives you rights that these Terms cannot limit, those rights prevail and we will honour them.

9. Trials and Free Plans

9.1. We may offer trials and free Plans with limits shown in the Service. We may change, limit or end trials and free Plans at any time, and may delete inactive free Spaces after a notice sent to the Account email.

9.2. When a trial ends without a paid Plan, the Space falls back to the free limits as described in Section 7.4.

10. Availability, Support and Maintenance

10.1. We aim to keep the Service available, but we do not guarantee uninterrupted or error-free operation and do not commit to a service level unless a separate written agreement says so.

10.2. We may perform maintenance, and where practical we will announce it in advance. Emergency maintenance may happen without notice.

10.3. Support is provided through the Service and by email at i@aorlovich.ru in the languages and hours shown there. Support does not include consulting, custom development, or work on your own systems.

11. Suspension and Termination

11.1. You may stop using the Service at any time and may delete your Spaces and Account through the Service. Deletion is permanent after the retention period.

11.2. We may suspend or restrict a Space, Instance or Account, in whole or in part, immediately when necessary to protect the Service, other Customers, third parties or ourselves: for a material breach of these Terms, unlawful use, a security incident, unpaid amounts after the grace period, or a legal order. We will restore access when the reason is resolved, unless we terminate.

11.3. We may terminate these Terms and close an Account with 30 days' notice for any reason, and immediately for a material breach that is not cured within 10 days after our notice, or that cannot be cured.

11.4. On termination your right to use the Service ends. Where termination is not for your breach, we will refund the unused part of a prepaid Subscription period proportionally. You should export Customer Content before termination using the tools available in the Service; after the retention period we delete it.

11.5. Sections 4, 5, 6.3, 7.6, 8.5, 12, 14, 15, 16, 17 and 18 survive termination.

12. Intellectual Property

12.1. Operator Content, the Mockarty name and logos, and all related intellectual property belong to the Operator or its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during the term for your internal business purposes. No other rights are granted.

12.2. Software components distributed for local use (desktop applications, agents, runners, SDKs, command-line tools) and software activated with a licence key are licensed under the Mockarty Software License Agreement that accompanies them. Where such a component or key is provided or sold through the Service, these Terms apply in addition. Signing in to the desktop application with your Service account, or connecting it to a self-hosted Mockarty installation operated by your company, does not transfer to us any obligation of that installation's operator.

12.3. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free right to use it without obligation to you.

12.4. Report suspected infringement of your rights by content in the Service to i@aorlovich.ru with enough detail for us to identify the content.

13. Confidentiality and Security

13.1. Each party will keep the other party's non-public information confidential and use it only to perform these Terms. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law after notifying the other party where allowed.

13.2. We apply technical and organisational security measures appropriate to the Service, including isolation between Spaces, encryption in transit, access control and audit logging. No system is absolutely secure; you must apply your own measures for the data you place in the Service.

13.3. If we become aware of a security incident that affects your Customer Content, we will inform you without undue delay with the information we have.

14. Warranties and Disclaimers

14.1. We warrant that we provide the Service with reasonable skill and care.

14.2. To the fullest extent the law permits, the Service, Operator Content and AI output are provided "as is" and "as available", without any other warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or uninterrupted operation. We do not warrant that the Service will find every defect in your systems or that testing performed with it will make them safe or compliant.

15. Limitation of Liability

15.1. To the fullest extent the law permits, neither party is liable for lost profits, lost revenue, lost data, business interruption, cost of substitute services, or indirect, incidental, special, consequential or punitive damages, even if advised of their possibility.

15.2. To the fullest extent the law permits, our total liability under or in connection with these Terms in any 12-month period is limited to the amounts you paid to us for the Service in that period, or 10 000 Russian roubles if that is higher.

15.3. These limits do not apply to liability that cannot be limited by law, including liability for intentional misconduct, or to your payment obligations and your liability under Sections 4 and 16.

16. Indemnification

You will defend, indemnify and hold harmless the Operator, its affiliates and personnel from claims, damages, fines and reasonable costs, including legal fees, arising from Customer Content, from testing or other activity you perform with the Service against third-party systems, from your breach of these Terms or of the law, or from a dispute between you and your members. We will notify you promptly of a claim and let you control its defence, provided you do not settle in a way that imposes obligations on us without our consent.

17. Changes to These Terms

17.1. We may update these Terms. A new version is published at https://mockarty.ru/legal/terms with a new version number and effective date, and we announce it in the Service or by email before it takes effect, no later than 15 days in advance for changes that reduce your rights.

17.2. Continued use of the Service after the effective date, or accepting the new version when the Service asks for it, means you agree to the new Terms. If you do not agree, cancel your Subscription and stop using the Service before the effective date; you may request the proportional refund described in Section 11.4.

18. Governing Law and Disputes

18.1. These Terms are governed by the law of the Russian Federation, without regard to its conflict-of-law rules.

18.2. Before starting court proceedings, a party must send a written claim to the other party (for us, to i@aorlovich.ru); the other party has 30 days to answer. If the dispute is not resolved, it is submitted to the competent court at the Operator's location, unless mandatory law gives you the right to another court.

18.3. These Terms are published in English and in Russian. In case of a conflict between the versions, the Russian version prevails.

19. General

19.1. These Terms, the Privacy Policy and the order and pricing information shown at checkout form the entire agreement between you and the Operator regarding the Service and replace any earlier agreements on the same subject. A separate written agreement signed by both parties prevails over these Terms where they conflict.

19.2. If a provision is held invalid, the rest remains in force and the provision is replaced by a valid one closest to its intent.

19.3. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor of the Service business with notice to you.

19.4. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

19.5. Notices to you are sent to the Account email or shown in the Service; notices to us are sent to i@aorlovich.ru. Legal notices are effective when received.

20. Contact

Artem Orlovich · i@aorlovich.ru · https://mockarty.ru